Teams Missing in the Mobile App

Quick Tips   

  • If you Registered your player and do not see a Team for your player listed in the app or on your club's website, please reach out to your club to confirm that your player has been rostered and the team is active.

  • If you did not register your player and do not see their Team information, you likely need access to their participant profile. Click here for directions on how to get added!

When you log into the mobile app, click on the menu button and then Teams, you will be presented with a list of active teams that are associated with your account.  

If you are missing teams from that list, it is likely because your account is not associated with the team or your player has not yet been added to the team for the season:

If you are a player or a parent:

Verify that your account is associated with the participant. 

  1. Log in to your organization's website using the same email address.

  2. Click Account in the top navigation.

  3. Click Participants on the left navigation (click the down arrow if you are accessing the website from a mobile device).

  4. If you do not see the player, then you request access to the player from the user who registered the player.   Click here for help.

  5. If you see the player, click on View Details.

  6. Once on the player profile, scroll down to Teams.  

    1. If the team is NOT listed, then either the player has not been rostered to the team yet or the user that registered the player has added a new instance of the player to their account.  Go back to step #4 above to request access to the new player who is rostered.

    2. If the team is listed but is still not showing up in the application, it likely means the organization has the season configured to end prior to today's date.  If that is not correct, please contact your organization and ask them to verify that the end date of your team's season is configured correctly.

If you are non-parent team staff:

If you are a non-parent member of the team staff and you do not see your team listed, the email address that you are logged in with is not listed as a staff member for that team.  Please reach out to your organization to get your account added to the team staff.

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